Go beyond the basics and learn how to get the most out of the CCEW app with these proven best practices and pro tips.

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General workflow

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Complete forms on site

Fill out the CCEW form while you’re still on site. This reduces the chance of forgetting crucial details and saves you from having to make a return trip.
Use the mobile-optimised form interface to complete certificates directly on your phone or tablet.

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Validate before downloading

Always use the “Validate Form” button before downloading. This will run validation across the entire form and highlight any invalid fields, and clear out errors on completed fields. It’s a quick way to catch missing required fields and other simple errors.
Don’t skip validation - it only takes a few seconds and can save you from issuing incorrect certificates.

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Review before sending

Use the “Review Form” modal to give everything a final once-over. It’s much easier to spot a mistake in the summary view than by scrolling through the entire form preview or download.
The review modal shows all your data in a clean, organised format for easy verification.

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Profile management strategies

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Create role-specific profiles

If you work in different capacities (installer vs tester), save separate profiles for each role. This prevents confusion and ensures accuracy.
You can save one installer profile and one tester profile per account.

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Keep profiles current

Whenever your licence is renewed or your contact details change, update and re-save your profile. This ensures all future CCEWs are accurate.
Set calendar reminders to review and update your profiles quarterly and after licence renewals.

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Use profile loading strategically

1

Load appropriate profile

Choose the correct profile for your role on the current job (installer vs tester).
2

Verify loaded data

Always review auto-filled information to ensure it’s current and appropriate for the specific job.
3

Update as needed

Make any necessary adjustments for the current job without affecting your saved profile.
4

Save updates (if permanent)

If changes are permanent (like new address or renewed licence), update and re-save your profile.

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Data validation and accuracy

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Customer information

1

Use address autocomplete

Take advantage of Google Maps address autocomplete to ensure accurate addresses.
Address autocomplete is a Pro-only feature providing unlimited searches for efficient address entry.
2

Verify contact details

Double-check phone numbers and email addresses. Typos here can prevent important communications.
3

Complete customer details

Fill in all available customer information to provide complete documentation for regulatory purposes.

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Technical information

1

Installation details accuracy

Ensure all technical specifications (supply characteristics, earthing arrangements, etc.) are accurate and complete.
2

Test results verification

Double-check all test measurements and ensure they meet the required standards before submission.
3

Compliance checks

Review all compliance questions carefully and provide accurate responses based on actual installation conditions.

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Documentation completeness

Before generating your CCEW, verify:
  • All mandatory fields are completed
  • Technical specifications match the actual installation
  • Test results are within acceptable ranges
  • Compliance declarations are accurate
  • Customer and installer/tester details are correct
Incomplete or inaccurate information can lead to compliance issues and may require re-inspection.

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Subscription optimisation

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Understanding tier benefits

  • 3 PDF downloads per month
  • 3 recent forms saved automatically (opt-in)
  • Manual address entry with validation
  • Basic features best suited for occasional users

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Making the most of your plan

1

Free users: Plan your usage

Track your monthly PDF downloads and plan important jobs accordingly.
2

Pro users: Leverage all features

Take advantage of smart address autocomplete, licence verification, and unlimited form storage to work more efficiently.
3

Monitor usage patterns

Review your usage patterns to determine if your current plan meets your needs or if an upgrade would be beneficial.

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Compliance and record-keeping

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Create a system for PDFs

Don’t just dump your downloaded PDFs into a random folder. Create a clear folder structure (e.g., by year, then by month, then by client) to make it easy to find a specific CCEW later.
Use consistent naming conventions like “CCEW_ClientName_Date_SerialNumber.pdf”

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Backup your records

Regularly back up your CCEW PDFs to a separate location (e.g., a cloud storage service). These are legal documents, and you’re required to keep them for several years.
CCEW certificates are legal documents that must be retained for compliance purposes. Don’t rely on a single storage location.
For a deeper dive into common errors and how to avoid them, read our full guide on common mistakes.
Our blog contains detailed articles on compliance, efficiency tips, and industry best practices.

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Troubleshooting and efficiency

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Common workflow issues

  • Address entry difficulties: Free users use manual fields; Pro users have smart autocomplete available
  • Form not saving: Ensure you’re logged in and have sufficient usage limits (Free: 3 forms, Pro: unlimited)
  • PDF generation errors: Verify all mandatory fields are completed before generation

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Performance optimisation tips

Pro users can complete forms more efficiently using address autocomplete and licence verification features.
Always verify that your PDF has generated correctly before leaving the site, especially for compliance-critical documentation.

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Getting help

  • Check our troubleshooting guide for common issues
  • Use the feedback system to report bugs or suggest improvements
  • Pro users receive priority support for urgent issues

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Advanced features

NSW licence verification

Pro users can verify NSW electrical licence numbers directly from the NSW Government database for accurate compliance.

Smart address autocomplete

Google Maps powered address search with Australia-specific filtering and unlimited autocomplete suggestions.

Unlimited form storage

Pro users get unlimited form saving with full history, while Free users can save 3 recent forms locally.

Profile auto-save

Profile saving for Pro users ensures your latest details are always available for new forms.