Common questions

Common questions about CCEW forms, the tool, and account features

Here are some common questions about the CCEW app, organised by topic for easy navigation.

What is a CCEW?

A Certificate of Compliance for Electrical Work (CCEW) is a mandatory legal document in New South Wales required for most types of electrical work. It serves as a declaration by the licensed electrician that the work has been completed, inspected, and tested to ensure it complies with all relevant safety standards, including AS/NZS 3000 (the Australian Wiring Rules) and applicable Australian Standards.

When is a CCEW required?

A CCEW is required for almost all electrical installation work, including new installations, alterations, additions, and repairs. It must be completed and given to the customer and the electricity distributor within the required timeframe. Some minor work may be exempt, but when in doubt, it’s always safer to provide a CCEW.

Who can issue a CCEW?

Only a licensed electrical contractor or a qualified electrician employed by that contractor is authorised to complete, sign, and issue a CCEW. The licence holder is personally responsible for the accuracy of the information and the compliance of the work.

What information is required on a CCEW?

A CCEW must contain comprehensive details including: electrician details (names, licence numbers), customer information, property address, a detailed description of the electrical work performed, test results for safety checks, and compliance declarations. All information must be accurate and legible.

What are the consequences of not having a CCEW?

Failing to provide a CCEW when required can result in significant penalties, including fines up to $22,000 and licence suspension. It can also void insurance claims related to the electrical work, create liability issues, and may require the work to be re-inspected and certified at additional cost.

Using the tool

Is this an official government tool?

No. This is an independent, professional tool designed to help NSW electricians create CCEW forms efficiently. It is not affiliated with, or endorsed by, any NSW government agency like Fair Trading or SafeWork NSW. The generated PDF is formatted to meet official requirements, but you are responsible for the accuracy of the information you provide.

Is the generated certificate legally compliant?

The PDF generated by our tool is formatted to mirror the official NSW CCEW layout and includes all mandatory fields as per current regulations. However, compliance is ultimately your responsibility. Always double-check that the information you’ve entered is accurate and that the completed form meets all current legal and local requirements before signing and issuing it.

How is my data and my clients' information kept secure?

We use industry-standard security practices including encryption and secure data storage. Your client and job-specific data is processed securely, and for users with accounts, profile data (like your name and licence number) is stored encrypted in our database. We never share your data with third parties and you can delete your account and data at any time.

How does saving a profile work?

When you’re logged in, you can save an installer profile and a tester profile. This information is stored securely and linked to your account. The next time you fill out a form, you can load your saved profile instantly, saving significant time and reducing typos.

Do I need an account to use this tool?

You can fill out and preview CCEW forms without an account. However, to download the completed PDF, you need to create a free account. This gives you 3 downloads per month at no cost.

What are the smart lookup features?

Pro users get access to smart address autocomplete that speeds up property address entry, and NSW licence lookup tools that help verify electrician licence details. These features save time and reduce errors when filling out forms.

What happens if I make a mistake on the form?

The generated PDF is a final document and cannot be edited directly. If you find a mistake, simply return to the web form, correct the information, and generate a new, updated PDF. If you have Form Saving toggled on, you can retreive a copy of your previous CCEW to edit it and redownload the certificate.

Account and pricing

How does the account system work?

You can fill out and preview CCEW forms without an account. However, to download the completed PDF, you need to create a free account. Free accounts get 3 downloads per month. Pro accounts get unlimited downloads plus smart lookup features and advanced form management.

What's the pricing? Is the free plan really free?

Yes, there’s no catch. Creating an account and using up to 3 downloads per month is completely free forever. For users who need more downloads, we offer a Pro plan at $7 month (or $5 month if paid annually) with unlimited downloads, smart address/licence lookup, and enhanced profile features with quick prefilling. No setup fees, no contracts, and no per-circuit pricing.

How do download limits work exactly?

Download limits apply only to generating final PDF certificates. You can preview PDFs unlimited times, edit forms as much as needed, and load saved forms without affecting your limit. Only when you click “Download PDF” for a completed certificate does it count toward your monthly limit of 3 (Free) or unlimited (Pro).

When do download limits reset?

Download limits reset on the first day of each calendar month. If you use all 3 downloads in January, you’ll get 3 new downloads on February 1st. Pro users never hit limits regardless of usage.

What extra features do Pro users get?

Pro users get unlimited downloads, smart address autocomplete with Google Maps, NSW licence lookup and verification, saved installer and tester profiles with quick prefilling, access to unlimited saved forms history, and priority support. It’s designed for busy electricians who need efficiency and reliability.

Can I cancel my Pro subscription anytime?

Yes, you can cancel your Pro subscription anytime through your account billing page. You’ll continue to have Pro access until the end of your current billing period, then automatically return to the free plan with 3 downloads per month.

What payment methods do you accept and do you offer refunds?

We accept all major credit cards and debit cards through our secure Stripe payment processing. We offer a 30-day money-back guarantee - if you’re not satisfied with Pro, contact us at [e-mail] for a full refund, no questions asked.

Do you offer annual billing discounts?

Yes! Pro users can save 29% by choosing annual billing at $5 month (billed annually at $60) instead of $7 month on the monthly plan. You can switch between monthly and annual billing anytime through your account.

Technical support

The PDF isn't downloading. What should I do?

First, ensure you’re signed in and haven’t exceeded your download limit. Then check that all required fields are complete. If your browser is blocking downloads, check your pop-up blocker settings and temporarily disable ad-blocker extensions. Try a different browser (Chrome, Firefox, Safari, or Edge) if the problem persists.

Which web browsers are supported?

Our tool is tested and optimised for the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. For the best experience, we recommend keeping your browser updated.

Can I use this tool offline?

You need an internet connection to load the tool, log in, and download PDFs. While you can fill out forms offline once loaded, an internet connection is required to save profiles, sync data, and generate the final PDF download.

How do I delete my account and data?

You can delete your account and all associated data through your account settings page. This action is permanent and cannot be undone. All your saved profiles, form history, and subscription information will be permanently removed.

How do I provide feedback or suggest a new feature?

We’re constantly improving based on user feedback. Contact us at [e-mail] to send suggestions, report issues, or request features. We appreciate all feedback and use it to make the tool better for everyone.